CANCEL my Vodafone hotpot flat NOW

[ginewoienwoin]

I have now attempted to cancel my Vodafone Hotspot Flat contract three times. I've been told to use the contact form, I've been told to use the forums here, I've tried every way possible and still money is being taken from my account for a service that I no longer use. The fact that there is no way to cancel your contract online, in 2018, is ABSURD. Unless a moderator can arrange for cancellation of my contract in the next 24 hours, I'm going to inform my bank that Vodafone is taking money from my account illegally and file complaints with the appropriate regulators. 

[Nancy]

Hello ginewoienwoin,

I'm sorry that the termination of your WLAN hotspot flat is so difficult. I'd like to take a look at your data. Please send me your customer number, name and address by private message and then get back to me.

Best regards

Nancy

[Tina · Accepted solution]

Hello ginewoienwoin,

your cancellation has already been processed. The confirmation has been sent to you by mail. The contract ends on 3rd August 2018.

Best regards

Tina