Kein rekorder on TV and TV—Manager apps

[FrankSpatt]

Hello, I have downloaded both apps and after I use my credentials to log in, both apps report “kein rekorder”. I have a recorder and it is attached and verified to the internet and is working. I have restarted the recorder, the apps, several times. I have also removed the card and reinserted it. Can please tell me what to do to resolve? Thank you.

[pRo-Marco]

Hi FrankSpatt,

do you see your TV-contract in the MeinVodafone-Portal?

Kind regards

Marco

[FrankSpatt]

Yes. I have a TV contract.
Vodafone TV Connect

Vertragsbeginn:14.11.2016Frühestmögliches Vertragsende:14.11.2019Letztmöglicher Kündigungseingang bis:21.08.2019
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[FrankSpatt]

Sent you the information you requested. I have a tv contract. I verified everything is connected. What is the next step?

[FrankSpatt]

This is not solved.

[Manu]

Hi FrankSpatt,

is your receiver connected to the Internet?

Has the app been used before? Is there any hint in the app?

Best Regards, Manu

[FrankSpatt]

Hallo Manu, i dont think it ever worked. There is no indication of what is wrong. For the TV–Manager, I have tried to create/delete/recreate profile. Logged out,/in/out many times. Only says kein rekorder. If I click, it just opens a web page showing me 5hat Vodafone has Rekorders. I have one, Sagecomm.

[FrankSpatt]

And yes, it’s connected via cable. Sagecomm Tests says it is ‚5‘ on quality scale.

[ERFD]

Hello, FrankSpatt,

I'd like to take a look at your line. Can you please send me your customer number, address and date of birth by private message?

Best regards Fred

[ERFD]

Hello, FrankSpatt,

No profile for a recorder is stored in the Program Manager. Have you created this via the WEB or Tablet version?

Best regards Fred