could not charge to my number

[Johanngao]

hello

     I could not charge for my number *****, i called to the Vodafone service, but nobody help me to resolve this problem.

     please, I need help.

EDIT: Private Daten Entfernt

[nibru]

Hello @Johanngao ,

thanks for your first post and welcome to the Vodafone forum.

How did you try to top up your CallYa card: With a Voucher? Via Internet: www.vodafone.de ?
And what is the error message?
Kind regards

nibru