How come I don't get combi callya 1gb bonus

[SASCHAPARK]

I've been a loyal customer for over 5 years with Gigabit Internet and callya prepaid service, I realised you never gave me the 1gb bonus for the combo thing that you advertised.

I'm very disappointed. Please do fix this.

[BiancaW]

Hello @SASCHAPARK,

I'd be happy to take a look at what's going on.

Please send me your phone number via PM (click on my name on the left and then on "Send this user a private message" on the right).

Also please send me the customer or landline number of your connection.

Thank you very much and best regards,

BiancaW