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Frage
Antwort
Lösung
am 19.02.2019 19:45
Hello,
I'm a callya customer. When I bought the sim card, I had no issues making or receiving calls.
However I asked for a my old O2 number to be transferred. Since the transfer, I'm not able to receive calls or make calls most of the time.
The signal bar is full, but when I try to call, I get a message that I'm not registered at the network (samsung device) or nothing happens (xiaomi device).
When someone tries to call me, they get voicemail, and I receive the notification via sms maybe even hours later.
The problem persists regardless of my location or which device I'm using. I also received a new sim card, but it hasn't helped.
The only "solution" is turning airplane mode on and off (samsung), or trying repeatedly to call (xiaomi) - usually after the 4th time, the call goes through. After the network registers me again, I can receive and make calls for a while, but then later I will be unreachable again.
Do you have other sugestions?
am 20.02.2019 10:14
Hello @DaphneK,
I like to check it out in our system. Please send me your phone number by PM (click on my name on the left and then on the right "send this user a private message ").
Thank you and many greetings BiancaW
am 20.02.2019 17:20
Hi @BiancaW , I have sent you my phone number.
Do you have an idea what might the issue be?