Dear Support Team,
I am using "Red Internet & Phone1000 Cable" since September 2019. It has been a great experince with streaming and downloading content until now (with approx. 150Mbps downloading and 20 Mbps uploading speed). However, since the DAY 1 , I am facing tremendous problems with voice and video calling (WhatsApp/ Skype) when connected with my phone (Motorola Z Play).
Connection simply drops after couple of minutes and it keeps on re-connecting again and again until I am forced to switch to my personal data to continue the said call which is not only incovinient but also expensive.
Furthermore, voice calling from my phone works perfectly fine when connected to other router/s and connection/s. I reinstalled the applications and /or updated them; but it was not helpful.
I have tried to be in touch with your collegues over a call several times, but it did not help ( they did not speak english). The only answer I have received until now is - "Everything is fine from our side"
Perhaps the problem is related to following issues that I found on community -
1. https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Connection-drop-during-skype-whatsap...
2. https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/whatsapp-call-reconnecting-every-eve...
I went through the solution discussed in above issues and I do not intend to purchase another device / Nest Router. It would be a great help to me if you could manage to trace down the RCA of this issue and help me out so that I can make voice calls from my phone ; using my wifi connection.
Awaiting for your response.
Many thanks in advance !
BR,
nikable
