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Aktuelle Einschränkungen

Derzeit kommt es zu Einschränkungen in der MeinVodafone App/ MeinVodafone Homepage.

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Störungsmeldungen Internet, TV & Telefon Kabel

red light blinking on router during setup, can t get any contact of technical support center
Daten-Fan

Hello,

First of all, my appologies to write in english, I just moved to Germany and I speak very little Deutsche.
So, I contracted 'Red Internet & Phone 100 Cable' package and proceeded to the installation setup of the device, but a red led light (of internet) is blinking non-stop. WIFI signal is on, but I have no connection to the internet.

Any ideas how I could fix this?
I tried some hotline and customer help phone numbers (all 0800) but all of them are recordings in german and no english options. If anyone can give indications, ideas or a contact to customer / technical vodafone service, I greatly appreciate.
Jose

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1 Antwort 1
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Moderatorin

Hello JoseRoberto,

 

did the red light stop blinking and do you have a connection now? If not, I would like to check this. Please send me a private message with your customer number, address, date of birth, the MAC address of the router and a phone number where you can be called if a technician is needed. Reply here again after you sent the details.

 

Kind regards,

Claudia

Alles Easy How To Hilfe !
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