no Internet

[Rom1978]

Sehr geehrte Damen und Herren,

I am Roman,  production manager working for the international company. Recently has moved to Deutschland.

For two weeks I have been Vodafone customer and have been trying to connect to Internet.

After many times  applying for the help I received a  letter with suggestion to register at this forum.    

My son has read all the books at his ereader. 🙂

I would be grateful if someone will help me to connect to net. 

Gruß,

Roman.

[Rom1978]

Vertrag: Red Internet and Phone Cable

Modem: CBN

Connection by cable to laptop.

Browser Firefox.

Fehler: no Internet.

[pRo-Marco]

Hi Roman,

it seems like there is no connection to our infrastructure from your flat. I'd like to send a technician for free to install everything. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Rom1978]

Vielen Dank.

[pRo-Marco]

Hi Roman,

it seems like the technician was at your place today. There is some more work to do. We need to visit your neighbour to connect everything. So there will be another termin.

Kind regards

Marco

[Rom1978]

Dear Marco,

could you please organise cable/signal restoration.

Gruß,

Roman

[Tobias]

Hey,

I've seen that you wrote marco, I'll take over. I've also just seen that the colleagues have arranged an appointment with you or?

Regards

Tobias

[Rom1978 · Accepted solution]

Issue is solved. 

There was not correct connection in the socket ( although the previous residents said that they used the same service - so the connections should have been OK). 

Vielen Dank.

[Claudia]

Hello Roman,

thank you vor your feedback. As everything works now I will close your thread.

Kind regards,

Claudia