new kabel 1000mbit/50 poor upload performance

[ultrakorne1]

I just activated and got my kable 1000mbit/50 setup
this is my speed test:

- I m connected via lan cable to the router not on wifi. 
- no other devices are connected
- download is half the speed but the upload is way worst than i had with my VDSL

upstream

[ultrakorne1]

thanks, i answered via PM.

[Tobias]

Hey,

thanks, we have deposited everything as you requested by pn.

Regards

Tobias

[ultrakorne1]

Hello, 

just the a last question since I sent back the modem (got the confermation that it was received: WLAN-Kabelrouter mit der Gerätennummer 5c7*** )

but in April i was charged 100 euro.
why is that?

[Lars]

Hello ultrakorne1,

the colleagues have cancelled the credit from the beginning of the contract, because the contract has been cancelled. I will now credit you for the basic charges since the start of the contract, then it will be okay again. You will receive an invoice in the next few weeks.

Best regards

Lars