english customer service needed

[natberlin1]

I'm a new customer since 4 months now, during this 4 months, internet connection is very unstable, at least had 20 times lost internet connection. sometimes several minutes, sometimes several hours. i think it's not normal.

i don't speak german, anyone know a english speaking customer service number?   so i can call them when it have a problem. and since the problem come so often, really disturbed my life, i hope will have a solution?

[Wallace]

Hi natberlin1,

I'll be happy to take a look at your connection. Send me your customer data (name, address, customer number, birthday) in a private message and then let me know here that you have sent the data.

Regards

Wallace