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Wifi not working
netstormer
Smart-Analyzer

Hi, 

 

I have a Vodafone Cable connection and for the past couple of hours my wifi is not working. I tried turning off the router and turning it on after 15 minutes for more than 5 times and even tried a hard reset. But the wifi is still not working eventhough all the lights are white.  

 

Could someone please guide me to fix the issue. Thank you!

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7 Antworten 7
Jens
Moderator

Hello netstormer,

 

is it only wifi, that not works? Did you check the channel for wifi? If you want, we have some tips and trick in german: W-LAN optimieren

Can you try also a connection with ethernet? Are there some disconnects?

If it not help, tell us your post code and the typ of  cablerouter.

 

Regards

Jens

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netstormer
Smart-Analyzer

Hi Jens,

 

Thanks for your reply.

I fixed it using the ethernet for the time being. In the past when I had a disconnection, normal restart would work but in the last couple of weeks, it is getting disconnected very often and it works only when I reset it completely each time. 

 

Postal code: 12309

Tarif: Red Internet & Phone 250 Cable

Router type: Vodafone Kabel Station

 

Could it be an issue with the router? Please help me to fix the issue.

 

Thank you.

 

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pRo-Marco
Moderator

Hi netstormer,

 

let's prove the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

 

Kind regards

Marco



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netstormer
Smart-Analyzer

Hi Marco,

 

Thanks for your reply. PN is out.

 

Best regards,

Netstormer

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pRo-Marco
Moderator

Hi netstormer,

 

I can't see any problems with the modem. If the WiFi still not works, I'd like to replace it free of charge, okay?

Kind regards

Marco



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netstormer
Smart-Analyzer

Hi Marco,

 

That would be great if you could replace it . Thank you so much.

 

Best regards,

Netstormer

 

 

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pRo-Marco
Moderator

Hi netstormer,

 

the new modem will be on its way to you shortly. You can exchange it directly. It will log on on its own. You can then send the old router back to us free of charge within 14 days with the return slip.

Please keep me informed.

 

Kind regards

Marco



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