Wifi not working good / slow internet

[Dellacqua]

Hello, I have a router from Vodafone and my internet used to be really good.

Since last month it was getting worst and worst and now the wifi signal is really bad and sometimes even stops working. I have been really bad and I tried to contact by telephone and Whatsapp but as you can see, I didn't get success contacting them.

The Whatsapp service send me to the forum.

I need some help and I hope I get it soon because I wouldn't like to pay for a service that is not working properly

Thank you very much.. 

[Claudia]

Hello Dellacqua,

what modem do you use? Are the problems with the WiFi with both the 2.4 GHz and 5GHz network? How about an ethernet connection?

Kind regards,

Claudia

[Dellacqua]

Hello Claudia

I really appreciate your help. 

My modem is TG3442DE.

I don't understand about the 2.5 and 5.0 connection, how do I check it?

I already tried the cable connection and the internet was still with a bad connection, working really slow.

How should I proceed? Thank you!

[Dellacqua]

Hello, @Claudia 
any update?

[Moni_GK]

Hello, Dellacqua,

have you tried these tips? How is the connection via LAN?

Best regards

Moni

[Dellacqua]

Hello @Moni_GK !

Yes I have tried those tips but unfortunately it didn't help.

I tried cable connection direct to my computer and the internet it is still slow when I make the velocity test it says that I'm having around 4% of it should be depending on the moment. 

[Moni_GK]

Hello, Dellacqua,

I'd be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Best regards

Moni

[Dellacqua]

Hello @Moni_GK 

I just send you all the data that you asked.

Waiting for the next steps.

Thank you.

[Moni_GK]

Hello, Dellacqua,

you will not reach the bandwidth permanently. What is the highest value you have reached so far?

Best regards

Moni

[Dellacqua]

@Moni_GK I don't know the highest value but I know that until last month I could play my online games, what streaming without any problems and now the wifi disconnects many times during the day and the internet is so slow that sometimes is hard to watch a video on youtube.

I took this screenshot of the speed test that I did at Vodafone's page.