Wifi is not working after moving within city

[Muzzamil]

Hello Vodafone Team,

I am living in Koblenz, Germany and shifted to new apartment within city. I have raised the request to moving service from my vodafone account and I have received the confirmation via mail but after shifting when I have conncted my router then there is no internet available. I am trying to connect with restart router multiple time but no success. I am doing home office and its very important for me to get wifi.

my vodafone contract details

Name - Muzzamil

customer number - ***

Regards

Muzzamil

Edit: customer number deleted. Lars 

[Stephan]

Hi Muzzamil,

welcome here in our Community.

For a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

date of birth

customer number

e-mail address

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Muzzamil]

Hallo Stephan,

I have sent requested details in private message.

Regards

Muzzamil

[Stephan]

Hi Muzzamil,

thanks for your pm.

There's is already a technician order placed for you. The colleagues will try to call you and make an appointment with you.

Regards

Stephan

[Muzzamil]

Hello Stephan,

One technicina have visited yesterday and he check the cables and socket. He told me to come back on new termin on Thursday or Friday.  Problem is it is only verbal discussion. I have no termin in written and there is no confirmation from Cableway or Vodafone also. I tried to call them and no one is receiving call.

Regards

Muzzamil

[Stephan]

Hi Muzzamil,

as I can see in the ticket, there mus be a new appointment to get access to the house wiring.

Do you have a e.g. caretaker you could talk with about that?

Regards

Stephan

[Muzzamil]

Hello Stephan,

I sent an email to housing agency who taking care of the building.

Regards

Muzzamil

[Muzzamil]

Hallo Stephan,

I have a private message to you with the photos of box in Keller the technician wants to access. We have key of it.

please check and let me know if its same box and then We can check for nexy appointment.

Regards

Muzzamil

[Stephan · Accepted solution]

Hi Muzzamil,

thanks for your photos, but they are of little use to me here.  

But it’s a good thing you have access to it. It is important that the technician gets access to the house wiring in order to be able to make any necessary adjustments.

With the key you can make another appointment with the technicians.

Regards

Stephan

[EAP]

Hello, I have 1000mbps plan but it works lower than 25mbps!

Im trying to reach Vodafone for two weeks and they just don't care!

I using Instagram Facebook WhatsApp because they even have English costumer service.

I felling they are making jokes of my face because after all this time they suggested to me take the cable out the plug and restart my moden it's!!

after all this time Vodafone is not replying to me and they told there is a ticket open for my case but nothing happens!

I couldn't work, my internet sometimes even works during the day.

how long it will take for Vodafone do something???