Wi-Fi problems with FAST 5460 router on Android phones

[simas00]

Good afternoon,

First of all I apologize for writing in English but my German is still very rudimentary.

I have your package Red Internet & Phone 100 for a few days

I have the router  Sagemcom FAST5460 with the firmware  6.0.1.49 IMS KDG.

I have a lot of problems with the WLAN on my Android devices.

I do not have any problems with the computer (either with cable or WLAN)

I have tried troubleshooting the router page (disabling 2.4Ghz, disabling 5Ghz, changing the range, changing the protocol, changing SSID, changing password, resetting the router and the android devices) but the problem persists.

I tried to change my device settings.

From reading both online and specifically in this forum I realized there is a lot of reports with the same problem regarding this router so apparently it is a general problem.

I request your help please. Let me know how to proceed.

Thanks in advance,

best regards

[SebastianSe]

Hello Wehnelt,

Please open up a new thread to avoid confusion over here.

Kind regards,
Sebastian

[hbolshakov]

Hi. 

I have same issue on all my devices. When using lan cable connection stable, but wifi is awful.

See screenshot below.

I can not work from home. How can I contact customer support?

Best regards

[pRo-Marco · Accepted solution]

Hi hbolshakov,

please open your own thread for your topic.

Beacause simas00 didn't gave a Feedback within the last 2 months, I will close this thread.

Kind regards

Marco