Dear Vodafone technical support team,
I have kabel anschluss internet for 1 month and since the first day I had problems with my router.
Only some of my devices can find the WLAN SSID to connect and this is a big problem! After many investigations, I found that the problem is because the router is not transmitting any 2.4 GHZ signals, only in 5 GHZ. That's why only some of my devices can find my WLAN.
I accessed the router configurations (through 192.168.0.1) using a browser, and did three things to verify that:
1) in WLAN, I turned on both 2.4 GHz and the 5 GHz WiFi and configured that the 2.4 GHz and the 5 GHz should appear as separate networks and with different names. Only the name corresponding to the 5 GHZ transmission network was appearing in my devices;
2) I turned off the 5 GHZ network and leave it turned on only the 2.4 GHZ option. Nothing appears in any of my devices! Thus, I had to reset the router configurations so I could again have internet.
3) I plugged an external 2.4 GHz router in my vodafone router with a network cable and then the devices can connect to a 2.4 GHz network.
After these three tests, I can come to the conclusion that the router provided by vodafone is not working properly. I could buy a 2.4GHz router to solve this problem but this is not ideal since I am already paying monthly for the vodafone router.
Besides this problem, the internet connection resets (turns automatically off/on) all the time while I am using it. This happens several times during the day, but this most likely happen when I am doing webconferences. Nevertheless, the weconfs are not really much demanding (not more than 5 people) and in my opinion this should not happen with a 100 Mbps connection. Speed test shows that the delivered connection is ok though for both download and upload,.
I have tried out to contact the technical support via 0800 5266625 (08.05.2020 - 1:21PM) and the attended was extremely disrespectful because I don't speak very good German. I tried another time and the attended directed me to this forum.
I hope I can solve this problem somehow via this forum. Because I am feeling very helpless now if I would have to use the technical support via phone again and would rather cancel my contract.
Sincerely,
Gil .
