Vodafone Station reboots often

[AlexeyR]

Hey!

My Vodafone Station is rebooting 1-2 times a day and I do not have access to internet for 5-10 minutes because of slow start. It often happens during video/audio calls and makes them very uncomfortable. Is it possible to get a replacement or solve the issue somehow else?

Thanks!

[ERFD]

Hello AlexeyR,

There is no return path interference on the port at the moment. What exactly are the current disturbances? Please leave the signal values from your private modem here. We would like to have a look at it.

Best regards Fred

[AlexeyR]

Hi Fred! Please find the image attached

[AlexeyR]

Looks like something is happened today and I had many reboots almost every two hours.

[AlexeyR]

Any update? Here it is another screenshot of the signal level

[Moni_GK]

Hello AlexeyR,

currently the line looks good. How does it look for you? Do you still notice disturbances?

Greetings Moni

[AlexeyR]

Hi! Yes, router still reboots 2-3 times a day and after few hours of uptime packet loss rate goes up to 5-10%

[Martin59]

Hello AlexeyR,

I have created another order for this and sent it to the colleagues. They will take a closer look at the line again, because there is an interfering signal here.

Many greetings, Martin

[AlexeyR]

Hello again! The issue is still present. The router reboots 3-4 times a day. It does not look like there are any changes happening. Could I request a router replacement? Thanks!

[Tobias]

Hey,

well, the main problem with the line interfering signal still occurs, but the device also got reboots etc, we could try to swap the device at first, and after that we could give that signalproblem to my colleagues if you want, does it sound okay for you?

Regards

Tobias

[AlexeyR]

Sounds great, thanks!