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Vodafone Kable Internet Failure since one week
mayuraima
Netzwerkforscher
Netzwerkforscher

Vodafone Kable Internet Failure since one week, no support from Vodafone. Very disappointed with the customer service. Fault tickets are closed without resolving the problem and when you ask support / hotline they reply we don’t know why and who closed the ticket. Can someone help. Am really struggling to get my Internet connection fixed.
Vodafone website and customer page is only for selling not really friendly to care for customer complaints.

8 Antworten 8
Tobias
Ex-Moderator:in
Ex-Moderator:in

Hello,

I can take a look at the connection 🙂 Will you send me your customer data via
private message?

Then please let me know in the post when you have the data.

Regards

 

Tobias

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How do I send ?

Martin59
Moderator:in
Moderator:in

Hi mayuraima,

 

please click here , so you can send us the PN.

 

We need your full name, address, date of birth and customer number.

 

Best regards, Martin

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Please stop irritating customers with unnecessary questions and rather focus on solving the problems.

Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello mayuraima,

 

nothing about Martin's reply was unnecessary or irritating. If you don't want to send the details he asked you for we cannot help.

 

Regards,

Claudia

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PM sent, I face the same problem since two weeks. 

Dear Claudia,

I opened this request for help on 23 Oct, can you tell me what solution did you/your team provide to help customer?
Why can’t you get all the details that you asked from my customer number? Don’t you have access to Vodafone application. I hope Vodafone will not give me Internet if I don’t provide the details.
So I don’t agree with you !

 

Regards

Mayur

ERFD
Ex-Moderator:in
Ex-Moderator:in

Hello mayuraima,

 

so that we can offer you support at this point, all requested data is required. Of course you are free not to give us this information. Without it there is no further support here. I am sorry.

 

Best regards Fred

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