Vodafone CableMax 1000 speed problem

[Stayko]

Hello,

I recently switched from Internet & Phone 400 Cable to Vodafone CableMax 1000. I am also using the Fritz!Box 6591 modem (actually I have it since I switched to my previous tariff, Internet & Phone 400).

I am cable internet customer of Vodafone for more than five years. With all my tariffs so far, my connection was always stable and almost up to the higher speed limit for both upload and download. With my previous tariff - Internet & Phone 400 - I always had between 280 and 350 Mbit/s download speed, all that connected through the WiFi with my Macbook.

Unfortunately, the connection with my new tariff looks kind of unstable. Ever since I switched, I am making speed tests every day,  and throught the WiFi I barely reach 250 Mbit/s download speed (upload is usually at 42 - 50 Mbit/s though). The interesting thing is that when the speed tests run, the speeds vary a lot, with lower border at 40 Mbit/s. I have never seen that with any of my older tariffs, literally never before I made the switch to Vodafone CableMax 1000. I can also feel this instability when browsing and watching Netflix for example.

Yesterday I decided to make a speed test while connected with a Gigabit LAN cable directly to the router. I should mention that I am fulfilling all the speed requirements: I have a pretty new Macbook, the LAN cable is a premium quality one, etc. For the more than 10 tests I ran, the maximum speed I got was 450 Mbit/s for download, also having lows at 200 - 250 Mbit/s.

Honestly speaking, I am kinda disappointed. I know that the new tariff costs the same price as my old one, but I am willing to pay more and have a quality high-speed internet, rather than paying the same amount for a virtual speed, that I never can reach. I even prefer to go back to my previous tariff, since it was way way more stable, although at "lower" speed...

Many thanks in advance. I am also very thankful, for everybody that will cope with my English. I have German knowledge, but it's rather limited at this point.

Regards

[Tobias]

Hey,

this can have several causes, so I would like to have a look at the connection 🙂 Would you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[Stayko]

Hello Tobias,

And thanks for your reply! I just sent the needed data by PM.

[Tobias · Accepted solution]

Hey,

i'd like to pass this on internally, which means it's gonna take me a little while to give an answer. I will contact you later on 😉

Regards

Tobias

[Stayko]

Sure, no worries. I can wait a bit.

[Manu]

Hi Stayko,

the topic is still in analysis. You will be informed via SMS on your mobile phone, when we have finished a solution.

Best Regards, Manu

[Deniz34]

Hi Stayko,

Has the problem been fixed? If so, could you please give an update on this matter? I even cannot see 100mbit/s with 1000mbit/s contract. 

Regards,

Deniz

[Stayko]

Hello Deniz,

Sorry for the late answer. Yes, the problem has been fixed by a technician, which came at place.

Thank you once again!

Stayko

[Deniz34]

Hi Stayko,

What was the cause of the problem? Or what did they do to fix the problem? They visited me too and they saw 1gbit using their own device but now I can barely see 60mbit speed.

Regards,

Deniz

[Stayko]

Hi Deniz,

The technicaian inspected the cables in the basement, then came to my place, replaced the cable from the socket to the router, upgraded the Fritz!OS to 7.13, and that was it. But after this intervention, I normally now get aroung 600 via WiFi, which I consider very good.

Thanks for your question and regards,

Stayko