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Vodafone CGA4233DE reboots several times a day
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Smart-Analyzer

Hello!

 

I changed my contract from "Red Internet & Phone 200 Cable" to "Red Internet & Phone 500 Cable" two days ago.

I changed my router for the CGA4233DE that I received, and the installation went fine. Took a long time with all the lights flashing (firmware upgrade) and the speed that I got was fine (500/25).

The problem is that, several times a day, I lose my connection to the router and of course, don't have internet.

After some investigations (I had today a ping running every second) discovered that the router is rebooting randomly. I could enter the admin page of the CGA4233DE and I could see that it wasn't a line problem, but a full reboot (uptime was 2 minutes when I checked).

What can I do? Is that the router is faulty maybe?

 

More details:

- Connection to the router: LAN gigabit

- Operating system of the computers accessing: everything (Mac OS X, Linux, Windows, Android, ...)

- When does the error happen? It's random. Yesterday it happened 4 times in a row for an hour, today so far only once.

- Ownership of the cable-modem/router: rent

- Location: Berlin

 

Thanks in advance, and thanks for attending me in english Smiley (fröhlich)

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1 Akzeptierte Lösung

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Smart-Analyzer

Hello again.

 

Uptime since last reboot
5 days, 12 hours and 55 minutes
 
I think we can close this incident for now. It seems it solved itself somehow.
Thanks a lot for your support.
How can I mark it as solved?

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8 Antworten 8
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Moderator

Hello kspbln,

 

maybe something is wrong with the signal values, so the router is forced to reboot. What do the level values on the modem look like? You can find them in the modem menu under Status/DOCSIS-Status.

 

Best regards Fred

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Smart-Analyzer

Hello ERFD.

Thanks for answering to my case Smiley (fröhlich)

I noticed that the router reboots after a heavy transfer session, like downloading ISOs or performing an internet speed test (with Ookla, Vodafone or similar).

I left the router purposedly with low load during the weekend and by the uptime I can tell that didn't reboot a single time, but today I started working again (home office) and I'm afraid I'll suffer disconnections again. We'll see.

 

Here you are the DOCSIS statuses, I hope they are helpful.

Best regards!

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Moderator

Hello kspbln,

 

so the router breaks in under heavy load? Maybe too many errors are generated during transmission and this causes a timeout/reboot. The signals look fine at first sight. I like to have a closer look at this. Can you please send me your customer number, address and date of birth as legitimation by private message?

 

Write here briefly when you have sent the data.

 

Best regards Fred

 

 

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Smart-Analyzer

Hi ERFD!

Thanks a lot for taking care of this issue.

 

I've just sent you my legitimation data.

 

Best regards.

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Smart-Analyzer
Hello again.
I just checked the router and I can see that it didn't reboot since Saturday.
In case it's helpful for your investigation I'll paste those values here.
 
Firmware version
1.0.9-IMS-KDG
Hardware Type & Version
1.0.2
Uptime since last reboot
3 days, 12 hours and 32 minutes
Date & Time
04.08.2020 | 6:47 am
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Moderator

Hello kspbln,

 

I can confirm this. These signals at the modem are currently good. We'll monitor it for a few more days.

 

Best regards Fred

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen
Highlighted
Smart-Analyzer

Hello again.

 

Uptime since last reboot
5 days, 12 hours and 55 minutes
 
I think we can close this incident for now. It seems it solved itself somehow.
Thanks a lot for your support.
How can I mark it as solved?

Lösung in ursprünglichem Beitrag anzeigen

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Highlighted
Moderator

Hey,

 

I'm glad to see the router is running properly now. I'll close up here.

 

Regards

Wallace

#Stayhome und bleibt gesund
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Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

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