Very slow internet speed.

[sachinnadgouda2]

Hi All,

Since yesterday I am having a lot of problem with internet speed.

Today it is even worst.

I have 50 mbps internet and the speed I am getting is 4 mbps.

Can you please help me with esolving the issue as soon as possible because 4mbps is very slow and I need 50mbps thats why i bought 50mbps plan and not 16.

Thanks,

Sachin N

[sachinnadgouda2]

Its very random. Sometimes its morning some times its evening sometimes in the night. And sometimes its wednesday sometimes thursday sometimes Sunday etc.

And I feel let it be any time of the day its a DSL connection and it should not be as slow as 6 mbps for a connection of 50 mbps where minimum is 17 mbps.

[Julz2k]

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@sachinnadgouda2@  schrieb:

Its very random. Sometimes its morning some times its evening sometimes in the night. And sometimes its wednesday sometimes thursday sometimes Sunday etc.

And I feel let it be any time of the day its a DSL connection and it should not be as slow as 6 mbps for a connection of 50 mbps where minimum is 17 mbps.

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Sounds weird. Its possible that your connection is affected by "regional disturbances" e.g. not enough capacities to handle the traffic (bitstream layer 2/3 redirection). But please send @Jens-K your customer number and other informations he asked for, he can check your connection then.

[sachinnadgouda2]

Again today the speed is very low.

3MQ9E

[sachinnadgouda2]

This is third day in a row the speed is so slow.

D7BLY

The speed is slow from 7 pm -10 pm.

This is frustrating this the time i need internet everyday after i come from office and its not available the videos buffer for eternity. In tickets it shows 12 mbps but i doubt because all other sites show 2-7 mbps.

Please help me and resolve the problem.

Its very very frustrating.

Thanks,

Sachin N

[Julz2k]

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@sachinnadgouda2@  schrieb:

This is third day in a row the speed is so slow.

D7BLY

The speed is slow from 7 pm -10 pm.

This is frustrating this the time i need internet everyday after i come from office and its not available the videos buffer for eternity. In tickets it shows 12 mbps but i doubt because all other sites show 2-7 mbps.

Please help me and resolve the problem.

Its very very frustrating.

Thanks,

Sachin N

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Have you send your details (customer number, speedtest ticket e.g.) to Jens-K so he can have a look at it?

[sachinnadgouda2]

Thank you all for the support.

Now a technical ticket has been created to solve the problem.

The investigation was done and a reginal disturbance was found.

I will keep you posted with the updates.

I got a message that the problem will be taken care.

Thanks,

Sachin N