Very slow download speed Cable 1000 + random router restarts

[DenisRafael]

The router restart randomly and I have very slow surffing and download speeds + lag in every game I play. I don't know if it is normal or not but the router is also getting pretty hot (in a good location), router name TG3442DE

[DenisRafael]

When I press the link on the last solution I get this message

[Luisa]

Hello DenisRafael,

has your device been replaced? Is this a rental device or your own?

Best regards

Luisa

[DenisRafael]

No, it wasn't replaced and it is a rental device 

[Luisa]

Hello DenisRafael,

then please send me your customer data. I need: customer number, first and last name, address, state, current phone numbers, e-mail address and date of birth. send me your data

I would suggest to exchange your device once.

Best regards

Luisa