Störungsmeldungen Internet, TV & Telefon Kabel

Siehe neueste

Very slow download and upload speed

Smart-Analyzer

Since a couple of weeks, my download and upload speed are critically low and I'm not even hitting 10 mbps download and 1 Mbps upload (see screenshot attached). Since I'm working from home, it's making my life very difficult when I need to receive and send files to my clients.

I already tried all the tips shown on your website and nothing helped. I am using an ethernet cable from the router to my PC. I already tried multiple different cables but nothing changed. Please help me figure out what the problem is since I don't have the speed written in my contract (up to 500 mbps download and up to 50mbps upload).

 

Thanks for your help,

Damien

Mehr anzeigen
5 Antworten 5
Moderator

Hello DamienDoually,

 

what kind of router do you use and how long has the malfunction existed?

 

Is it permanently active or only at certain times?

 

In which federal state do you live?

 

Best regards, Martin

#Stayhome und bleibt gesund
Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

Mehr anzeigen
Smart-Analyzer

Hi Martin,

 

Thanks for taking the time to help me!

 

I'm using a Fritz Box Cable 6490. The bandwidth has been unstable for a long time (a few months) but it was managable. I would say since 2 weeks now it's close to unusable at times.

 

Overall the upload speed is always low but nowadays it's almost like we don't have upload at all. But it's really random. Sometimes it'll be normal during the day and slow down around 20h or it's really slow during the day and back to normal at nights.

 

I live in Berlin.

 

Best regards,

Damien

 

Mehr anzeigen
Moderator

Hello DamienDoually,

 

sorry for the late reply, unfortunately there is a lot to do at the moment.

 

Please send me your name, address, date of birth and customer number by PN ?

 

Please let us know as soon as you have sent the message and we will take a closer look at your connection.

 

Many greetings, Martin

#Stayhome und bleibt gesund
Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

Mehr anzeigen
Smart-Analyzer

Hey Martin,

 

I sent you a PN.

 

Thanks for taking the time to help me!

 

Best regards,

Damien

Mehr anzeigen
Moderator

Hi DamienDoually,

 

I moved your thread to the right board.

 

There is high utilization in the region. Our technicians are about to solve this as soon as possible.

 

Kind regards

Marco



Netz-Assistent How To Hilfe !

Bewertet hilfreiche Beiträge mit Likes und Sternen!
Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
#bleibtgesund

Mehr anzeigen