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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
am 26.08.2021 15:15
Hello,
I currently have the Red Internet & Phone DSL 100 package with Vodafone, and I am consistently getting significantly lower than advertised speeds on my DSL internet connection. I completed an internet speed test with Vodafone as well as with Breitbandmessung, which found that there is a "significant, continuous or regularly recurring deviation of the speed" of my DSL connection. I am currently averaging around 31 Mbps, which is quite slower than the minimum obligated speed of 54 Mbps. The Breitbandmessung test results are attached to this post.
As to the answers to the questions in the checklist,
I would appreciate it if this matter could be investigated and resolved quickly, as I am working from home and require a fast and reliable internet connection for my job.
am 27.08.2021 11:52
Hey hennigfam,
i'm sorry that there are problems with your connection. 😞
Let me take a look at it and send me a private message please. I need your customer number and three new speedcheck ID's.
1. Please carry out the tests with a LAN connection directly to the modem (please remove additionally installed LAN switches or routers if necessary)
2. Do not use a WLAN connection (strongly fluctuating signal quality)
3. Only operate one PC at the time of the test. (Other clients please switch off if necessary)
4. In parallel to the tests, please do not carry out any further Internet activities, including: retrieving emails, visiting other websites, making internet calls, downloads, etc.
5. Do not use powerline adapters or WLAN bridges for the tests! (Limited data throughput possible!)
Please perform the speedchecks on the portal http://www.speedcheck.vodafone.de on three different times with 6 hours apart and note the ticket id and send them to us.
Depending on how the results turn out, we will ask the technical department for a more detailed check and, if necessary, instruct Telekom to solve the problem.
Best regards
Norman
am 29.08.2021 19:10
Thank you for your reply! I will message you and complete those three new tests tomorrow.
am 01.09.2021 17:08
Hi Norman,
I went ahead and sent you a private message two days ago with all of the information you requested. Please let me know if there is anything else I need to do.
am 02.09.2021 12:42
Hey hennigfam,
your pm has arrived, we will answer it as soon as possible (most likely today).
Please be patient.
Cheers,
Andre