*Urgent* - Unacceptable speed in the evenings.

[clio_muc_11]

Hello Vodafone team,

During the last week, our DSL50 speed is unbelievable slow in the evenings and relatively slow during the day.

I connected my MacBook bia ethernet to the router (after restarting it) at 21:00 tonight. The attached screenshot shows my download/upload speeds and the ping. The download speed is a whopping 1.87Mbit/s... Subsequent tests showed the same speed.

My account number is .

Please let me know how to proceed.

Thanks

Edit: @clio_muc_11 customer ID and attachment deleted. 

[clio_muc_11]

Update that after checking the forum for next steps, I have emailed moderator Seb4sti4n for this issue with account info, mobile phone and speedcheck ticket numbers. Please let me know in case I need to contact someone else.

[Jens-K]

Hi clio_muc_11,

this is a public forum. Do not post personal data here. We moderators ask for a private message if needed.

You can send me a private message, I will open a technical ticket then.

I need your name, customer number and mobile phone number.

Also at least 3 speedchecks.

http://www.speedcheck.vodafone.de

- tests via LAN connection, No WIFI!

- tests during different days and different daytimes

- No VPN, (powerkine-) adapters or extension cables

- No parallel downloads, streams, IPTV etc.

Regards,

Jens

[clio_muc_11]

Hello Jens-K,

To keep everything in order, I have messaged my information to you instead of Seb4sti4n (although he responded to my private message as well).

Please let me know in case you need anything else. Also please advice in detail on the next steps and timeframe for resolution.

Many thanks in advance for your assistance with this issue.

Best regards

Ioannis

[Jens-K]

Hi clio_muc_11,

I opened a technical ticket.

The technicians will check the connection and get back to you via SMS.

Regards,

Jens

[clio_muc_11]

Hello Jens,

It's been a week since I reported the problem and more than 2 weeks since the problem appeared.

Following your opening of a technical ticket on my behalf, I received a message that my "connection is affected by a regional disturbance". How can I find out Vodafone's timeline for fixing the issue? I really want to avoid the hassle of asking for contract termination but I need to know if/when you are planning to fix the situation.

Please let me know how to proceed.

Best regards

[Jens-K]

Hi clio_muc_11,

the regional issue will be fixed as soon as possible.

I can not give you a date yet.

You will receive updates via SMS.

Regards,

Jens

[clio_muc_11 · Accepted solution]

Hello,

I received a text mentioning that the issue is fixed. The internet speed has been decent in the last 2 days.

I guess this post can be set to solved.

Thanks for the support.

Best regards

[Jens-K]

Hi clio_mus_11,

thanks for your feedback!

I can confirm that the issue has been solved.

I'm colsing this thread

Regards,

Jens