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Urgent Internet Cable not connected for Vodafone cable internet at home 12437 Berlin
namdeok
Smart-Analyzer
Smart-Analyzer

I have moved to a new house in Berlin and got error DOCSIS offline, but when Technician came to my apartment,  he found there is cable NOT connected from the basement to my apartment  but he did not connect the cable and then the Vodafone has already closed the ticket without fixing my internet . When I call 08001721212 helplines to create a new ticket for cable connection, they tell its Deutsche support only, for English you have to ask on the forum. Please help me in fixing the internet. I am having this issue since last 15 days. 

1 Antwort 1
Wallace
Ex-Moderator:in
Ex-Moderator:in

Hi,

I'm pleased to make sure that you can use your internet connection as soon as possible. Send me your customer data (name, address, customer number, birthday) in a private message and let me know here that you have transmitted the data.

 

Regards

Wallace

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