Upload and reliability issues

[lcgee]

Hello,

We've just moved into an apartment which uses Vodafone Kabel. Because we need to stream to twitch, we asked the building owner to upgrade the line to the 200/50 (with the upload option) so we would have the bandwidth.

This was actioned earlier this week, but the upload is still very unreliable. While sometimes the upload (normally at 4am or so) can get up to 30-40mbps. It will usually be stuck around 12mbps maximum, but it is very unstable with lots of dropped frames when attempting streaming.

I saw this thread and posted our details there and saw someone talk about the modulation of upstream channels, so I checked this on our newly installed Vodafone Station box, and all 4 of our upstream channels are using QPSK modulation, which i believe will explain why the line is locking at 10-12mbps maximum upload and understand this shows a line fault?

Also, here is the results of the twitch bandwidth test

Thank you for your help, and sorry for only speaking English!

Liam

[lcgee]

Hello,

Things have improved since yesterday with our upload speed since we called raised a fault. I think an engineer is still coming tomorrow.

However, now there is a fault with major packet loss, as show in the ping plotter below. Is this anything that we can fix?

[Wallace]

Hi lcgee,

I'd love to check your connection. Send me your customer data (name, date of birth, address, customer number) in a private message.

Contact me briefly here when you have sent the data.

Regards

Wallace

[lcgee]

Hello Wallace,

I've sent the details in a PM, thank you!

[pRo-Marco]

Hi Liam,

I'm glad you're coming online at all. There are massive bugs in the upstream and downstream. It is necessary that a technician looks at it on site and repairs it. If this is okay for you, please send me a German mobile phone number by PN, where we can make an appointment. The service is free of charge.

Kind regards

Marco

[lcgee]

Thank you Marco,

Have sent the phone number as requested.

[Claudia]

Hello lcgee,

I gave the phone number and a description of the problem to the technician, so they will call you for the appointment in the next days.

Kind regards,

Claudia

[lcgee]

An engineer came same-day yesterday and checked the internal cabling. He found the signal up to our apartment was not good and so we have moved our vodafone station kabel modem to the main amplified in the cellar which has better signal, but has not solved the problems.

He said the issue must be with the network outside the apartment, but that he wasn't able to solve that as he wasn't the correct type of engineer - so our problems persist.

Are you able to retest our line now, and if need be arrange another technician to resolve the faults with the connection into our apartment building?

Thank you!

[lcgee]

This morning the line is much worse.

Upstream ChannelsTwitch bandwidth testPingplotter

[Wallace]

Hi lcgee,

The line looks much cleaner after the technician deployment. On which day was the last ping plotter made? Can you please do a test without your own router?

Regards

Wallace