Unstable internet connection [Again]

[Ozzzy]

Dear Vodafone team,

I am still facing problems with my internet. The connection is frequently getting lost and then returned. Literally every 30 seconds I lost connection for a moment and then its gets back.

I reported the same issue one month back, and you have sent me the new modem. But the issue is not fixed with the new one.  Can you please take a look?

[pRo-Marco]

Hi Ozzzy,

the signal is good, but there are many timeouts. I think it is the modem itself. Is it okay, that we replace it free of charge?

Viele Grüße

Marco

[Ozzzy]

Hi,

This is literally the new modem, you have replaced it less than 2-3 weeks ago. And also the problem was the same one earlier. I am fine with that, why not.  Just, are you sure that this might fix the problem?

[Moni_GK]

Hello Ozzzy,

was the old router replaced for the same reason?

If yes, then it must be checked on site by a technician.

Would that be ok and does the colleague come with you to the house installation?

Under which phone number can the colleague make an appointment with you?

Due to the current developments, we have to take certain precautions. Therefore, we need to know if there are any symptoms in your household that could be related to Covid-19. Of course we don't want to offend you, but on the other hand we don't want to endanger more people unnecessarily.

Greetings Moni

[Ozzzy]

Hi @Moni_GK ,

Yes, the modem has replaced due to the same reason. I am fine if we schedule the technician visit. We dont have corona and will provide all needed safety measurements. Please let me know how can we proceed? I can send you my mobile phone number in a private message.

[pRo-Marco]

Hi Ozzzy,

the technician has been assigned and will call you to make an appointment.

Kind regards

Marco

[Ozzzy]

Dear Vodafone team,

When the technician visited me my internet was fine, and he couldn't find any issue with the signal. 

But now, in the last couple of days, the internet connection is terrible again. It was never bad like this. I am constantly losing signal for half a second. I am not able to present anything or to finish a simple video call without constant interruptions. A similar issue is also noticed with several other collegues in my company who are Vodafone customers located in Berlin. 

Are you facing some bigger network issues? Can you do anything with my internet? This is not a usable service anymore. I have used mobile data from my phone and spend all GB and now need to pay additionally because internet is not working. 

[Claudia]

Hello Ozzzy,

currently there is a problem with the return path. I made a task so the colleagues can check this.

Kind regards,

Claudia

[Ozzzy]

I have spent all my mobile internet threatening a hotspot these days. Can you please give me additional GBs at least on my mobile number until you solve the issue? 
I need the internet to continue working. Please 

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[Claudia]

Hello Ozzzy,

you should receive the data volume in a few minutes. It's 50 GB for 16 days.

Kind regards,

Claudia