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URGENT - Vodafone charges me with random invoices
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Smart-Analyzer

Hi Vodafone team,

 

I would like to cancel whatever contract you have with me at the moment.

 

I have a bundled contract for new (1) iPhone 11, (2) SIM card, and (3) internet for home.

You sent me the (3) internet for home and without my consent canceled (1) iPhone 11, (2) SIM card, and changed the contract.

You mentioned that the cancellation is due to a bad score at SCHUFA. I checked with SCHUFA and my score is excellent.

 

I would like you to cancel all contracts you may have with me and create a new one just for the internet at home.

 

Very best,

Alex

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2 Antworten 2
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SuperUser

There is no bundled Internet at Home and Mobile contract. Those contracts are in every case separated contracts!

 

In case your mobile contract with the Smartphone has been rejected, your Internet at home contract will not be influenced at all. But it might be, that the Internet at home contract will also be rejected in case that the Schufa score is bad. And please note that there are more indicators and not only the score on the website. Especially if there have been multiple "bad" indicators like new credit cards, new bank accounts, multiple different contracts, maybe even not paid, might indicate that you won't be able to pay for all of them and thus contracts get rejected.

 

This usually happens if you opt for a contract with a high monthly payment and a high value phone - sometimes it's then better to buy the phone for the retail price, e.g. pay the phone directly and not over time, and then only get a sim-only tariff plan without smartphone payment.

 

And please also note that if there is no Schufa score for you (because you're too new to Germany -or- because there have been no "positive" indicators in the past), then the Schufa will calculate a score based on the where you live. This might lead to negative entries in case people in the area around are not trustworthy, even if this doesn't match your personal situation.

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Moderator

Hi AlexPa,

 

you already have an internet contract via cable for your home.

 

If you cancel your cable internet contract, it will expire at the end of the term. This is the case for you in April 2022.

 

Regards

Stephan

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