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There is a so-called return path disruption at your connection
Ch4llen
Smart-Analyzer

Good day.

Currently we have been without internet for more than a week. The error log can only give us the below message:

"There is a so-called return path disruption at your connection, which can restrict your Internet and telephone connection. If necessary, please let our technician check your connection. We will fix the problem as soon as possible. Thanks very much. There is currently no time to rectify the fault."

 

I've tried contacting support via phone but unfortunately my German is not yet well enough and the opperators do not speak english.

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7 Antworten 7
Jana478
Moderatorin

Hello Ch4llen,

 

We would be very happy to help you. Can you please tell us in which federal state you live?

 

Many greetings

Jana

 

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Ch4llen
Smart-Analyzer

Hi Jana

I live in Berlin

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Thomas
Moderator

Hi Ch4llen,

 

let's take a look. Send me your customer number, name, date of birth and address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas



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Ch4llen
Smart-Analyzer

Hi Thomas

I sent all the necessary information.

 

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Jana478
Moderatorin

Hallo Ch4llen,

 

For data protection reasons, please send me your name, address and date of birth by PM.
Then I can tell you exactly what is going on at the connection.

Please report back here in the post as soon as you have sent the PM.

 

Greetings

Jana

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Ch4llen
Smart-Analyzer

Hi Jana

I sent you a direct message

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Jana478
Moderatorin

Hello Ch4llen,

 

Unfortunately, a return path interferer is active in the connection area and is massively affecting the line. Our technicians are already working on containment and interference suppression.

There were probably problems with access to the defective house system. Unfortunately, I can't tell you the cause of the problem yet.

 

Unfortunately, you are right, that is not possible with the business contract. However, you will gladly receive a credit for the period of the fault.

 

I'm sorry that this is taking so long.

 

Many greetings

Jana

 

 

 

 

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