Störungsmeldungen Internet, TV & Telefon Kabel

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Störung der Kabel-Internet-Dienste 10319
dpatel
Daten-Fan

 

  • In which state do you live? Please also send the zip code
    • Dolgensee Str. 9E, 10319 Berlin
  • Which contract do you have? (eg internet + telephone 100)  
    • Internet + phone 100
  • Which modem / router do you use? (eg Hitron)   
    • Vodafone station
  • Do you use a loaner device from us or do you have your own device ?   
    • Loan device
  • What is the errorYou can also send screenshots of speed tests (with date and time) and tracerts / ping plotter measurements in the event of packet loss or ping problems  
    • The internet stops working every 30 minutes and requires the router to be restarted
  • How is your terminal connected to the modem ? ( LAN; WLAN; additional router; PowerLAN )  
    • WIRELESS INTERNET ACCESS
  • Which browser do you usually use? (eg Firefox)  
    • Chrome
  • Which operating system do you have on your computer? (eg Windows)  
    • macOS
  • Start and period of the disturbance  (eg since the beginning of April; only in the evening)   
    • every 30 minutes for the last 3 days
  • Upload a screenshot of the signal values . You can find this in the user interface of your cable router via  192.168.0.1 or via 192.168.178.1 on the Fritzbox.     
  • Which measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?  
    • Hotline created ticket with errors in the entire area and closed ticket. Problems are still not fixed.
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1 Antwort 1
Martin59
Moderator

Hello dpatel,

 

please send me the name of the contract holder, date of birth, full address and customer number via PN .

 

Leave a short info here afterwards and I'll be happy to take a look.

 

Best regards, Mart

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