Slow upload speed for 250mbps. Only 5mbps upload. Help

[edwardop]

Hey there,

I'm sorry to speak English. My German is still in progress

I ordered 250mbps of speed and I saw the upload is up to 25mbps.

However, since I have activated the internet, the highest upload speed would be 5mbps. The download speed is 250mbps which is great. But since the upload is very slow, my video call meeting seems to be lagging and it really is disrupting my work.

Please help. Thank you so much

[Moni_GK]

Hello edwardop,

in which state do you live? Please send also the postal code

Which contract do you have? (e.g. Internet + Phone 100)

Which modem/router do you use? (e.g. Hitron)

Do you use a rental device from us or do you have your own device?

Which error occurs? (Speed too low; Packetloss) Send also screenshots of speedtests (with date and time) and tracerts/ pingplotter measurements in case of packetloss or ping problems.

How is your end device connected to the modem? (LAN; WLAN; additional router; PowerLAN)

Which browser do you normally use? (e.g. Firefox)

Which operating system do you have on your computer? (e.g. Windows)

Beginning and period of the disturbance (e.g. since beginning of April; only in the evening)

Upload a screenshot of the signal values. You can find them in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 for the Fritzbox.

What measures were taken by the fault hotline (available at 0800-5266625)?

Greetings Moni

[edwardop]

in which state do you live? Please also send the postal code 

Berlin 10969

Which contract do you have? (e.g. Internet + Phone 100) 

Internet 250

Which modem / router do you use? (eg Hitron) 

Vodafone station

Do you use a rental device from us or do you have your own device?

Rental from Vodafone

Which error occurs? (Speed ​​too low; Packetloss) Send also screenshots of speedtests (with date and time) and tracerts / pingplotter measurements in case of packetloss or ping problems. 

The ping is 40+ and this looks like a big ping given it's from Cable. And the upload is 2.5mbps and very slow upload. Help.

How is your end device connected to the modem? (LAN; WLAN; additional router; PowerLAN) 

LAN and WLAN

Which browser do you normally use? (eg Firefox) 

Chrome

Which operating system do you have on your computer? (eg Windows) 

MacOS and AppleTV

Beginning and period of the disturbance (eg since the beginning of April; only in the evening)

Since March 24.

Upload a screenshot of the signal values. You can find them in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 for the Fritzbox. 

Not sure if this is the right one? If not, could you please direct me how to get it on the UI?

What measures were taken by the fault hotline (available at 0800-5266625)?

[Moni_GK]

Hello edwardop,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me again when you have sent me the data.

Best regards

Moni

[edwardop]

Hi Moni_GK,

Thank you. I have sent you a private message.

Thanks for your help.

[Claudia]

Hello edwardop,

currently there is a return path disrupter that causes problems with the Upload. The colleagues already check this with a central task, I added a fault report for you so you will get an e mail when the central task is closed.

Kind regards,

Claudia

[edwardop]

Hi Claudia,

Thank you for this.

May I ask how long will this usually be resolved? Because I have been not productive and my video calls have been severely disturbed.

Please help.

[Claudia]

Hello edwardop,

unfortunately we cannot estimate how long it will take to eliminate the disrupter :/. It depends on the source of it and which measures are needed.

Kind regards,

Claudia

[edwardop]

Hi Claudia,

Is there any progress?

Today the speed is VERY slow.

The ping is 200. The download is 18mbps. And upload can't even determined cos it's too slow.

Please help.

[Claudia]

Hello edwardop,

sadly there is no new status for the repair of the return path disrupter :/.

Kind regards,

Claudia