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Slow connection Adlershof Berlin
komarkzy
Digitalisierer
Digitalisierer

Hi,

 

In January I've been told that my connection speed, despite paying for 400mbit option, is really poor and will be fixed in July. 

 

With July just around the corner I would like to know more details about when it's going to be fixed, as I'm waiting for it for half a year now. It's currently around 6 Mbps in the evening, but should be around 400 Mbps.

 

Thanks

33 Antworten 33
Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello komarkzy

 

I will check your access and the reason for the limitation in the evening. For that, please send me your customer number and address in a private message. Reply here after your sent the PM.

 

Kind regards

Claudia

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komarkzy
Digitalisierer
Digitalisierer
Thank you Claudia. I've sent the details via PM
Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello komarkzy,

 

currently your modem is offline since three days, did you unplug it or is there an outage?

 

Kind regards

Claudia

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komarkzy
Digitalisierer
Digitalisierer
Hi,

That is correct. I'm currently abroad for a couple of days so I switched off most of my electronics.

Is there any news regarding the line upgrade in my area?
Can you share details when the capacity is going to be increases?
Jens
Moderator:in
Moderator:in

Hello komarkzy,

 

we can check this, if the cablemodem is online.

 

Regards

Jens

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My modem is online now. Can you please have a look at the connection speeds?

 

Thank you

Jens
Moderator:in
Moderator:in

Hello komarkzy,

 

thank you. The quality of the signal is bad. If it's all ok from your side, we can instruct a technician.

They have a look at your antenna socket, cablerouter and so on.

 

Is your mobile number correct? This is then used to make an appointment.

 

Regards

Jens

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Hi, my mobile phone no is correct. Starting with 0048 

 

I would prefer to make an appointment here if possible, as my German skills are poor. 

 

Jens
Moderator:in
Moderator:in

Hello komarkzy,

 

oh sorry, i see that is a Polish number. Did you have a german number?

 

Regards

Jens

 

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