Severe lengthy timeouts on 400 Cable

[zieppa]

Hello there, 

Hope you don't mind me writing in English. 

I'm on a "Red Internet & Phone 400 Cable" subscription and I'm experiencing frequent and heavy timeouts during the day and even at late hours that is interrupting my work from home as well as my gaming experience. Voice/Video calls drop, games freeze, webpages don't load. 

This is not a wlan issue, I even tested this using an ethernet cable and still, the timeouts happen. Resetting the cable modem helps sometimes, but sometimes it doesn't. Not sure if it's related.

Can any of the mods please kindly look into this for me? Hope the disconnection logs are there in my profile.

Viele Grüße.

[zieppa]

Here is another one when the timeouts were not as frequent:

https://share.pingplotter.com/JSph3zsvvpf

https://share.pingplotter.com/a8ebeBsxU9m.pp2

Cheers.

[Claudia]

Hello zieppa,

which Interval and Focus were used for the Pingplotter measures? Was the device connected via ethernet cable?

Kind regards,

Claudia

[zieppa]

Good day Claudia, 

Thanks for following up. 

The focus was set to "auto" and the interval was "2.5s". The device was connected to the router via wifi. 

Do you need me to do the test with an ethernet cable instead?

Enjoy the rest of the day.

[Wallace]

Hi zieppa,

Yes, please run the tests with Ethernet cable and WiFi disabled.

Regards

Wallace

[zieppa]

Hello there again,

Sorry for the late feedback here. The connection was almost stable until just recently which I got the chance to record the timeouts over an ethernet cable.

Here is the pingplotter report with "Auto Focus Time" and a "2.5 Seconds Interval":

https://share.pingplotter.com/AiigLh5SXyt

PP2 data file:
https://share.pingplotter.com/CP5dXSXyyjk.pp2

This was almost constant in the past few days accompanied by some periodical full downtimes. A factory reset of the router didn't help this time. 

This is again affecting my status of being able to work from home. My online meetings are constantly interrupted to the extent that the management wants me to go to the office. 

I'd deeply appreciate some help & hopefully a fix. Thank you.

[zieppa]

Here is another pingplotter report I've just made with a "Auto focus time" and a "1 second interval" over an ethernet cable:

https://share.pingplotter.com/Ewsp4faTwLQ

PP2 file:
https://share.pingplotter.com/MPjHwm4fUJR.pp2

It's worth a note that I had weeks of stable connection before this episode of unstable connection started happening again. 

[zieppa]

Hi there again, 

Today, I'm having a much more stable connection compared to the last few days as was depicted with my earlier pingplotter reports. While I still experience timeouts here and there, it's tolerable doesn't affect my experience constantly.

I wonder how can we please keep this as stable as it is now as this has a significant effect on the quality of my work. 

Thanks for reading, and have a good day ahead.

[zieppa]

In case you wonder what I meant by a "much more stable connection", here's a corresponding pingplotter report. Not perfect, but at least usable.

https://share.pingplotter.com/WKsj9kMTdih

[zieppa]

Hello there again 👋

Started around 3pm today, it happened again and ruined a business meeting for me. It's not only disrupting my work from home, I also need to pay a lot in mobile data to make it up for it.

Is there any way I can cancel this service early on because of these serious problems? It's been more than 6 months already. 

I'd very much appreciate if I receive a follow up here. 

https://share.pingplotter.com/5NxTMoJvYPU

PP2 file:
https://share.pingplotter.com/Lumdm7z5xu7.pp2

[Tobias]

Hey,

well, i cant see any problems in our network or something like this. We could try to send you a technician, he could check this on your site. So, it appears the whole day, correct? Or is it just in the evening / night? 😕

Regards

Tobias