Hello again,
I'll write in English now, as I found out that this can be OK too.
I did not get any response from any of the moderators in the past few days to the entry above and I'm now getting annoyed with this situation.
A week after I subscribed for 200Mb Kabel, the internet started to break off. The speed was not there as well, but break off was even worse. I reached out via phone, a ticket got opened with no result, and a second one followed, which then was closed as if the problem got solved. The internet is only good for reading news since. Then I realised, through a few community posts, that there was a problem with the firmware of this specific router I was sent. So I posted the above message with the hope that I could get some help here, but with no luck.
I did a search on Fast 5460 and read through the posts starting from the beginning of May, which clearly shows that many people have a similar problem. By the way, I am guessing there are lot more who are trying to solve it over the phone and unaware of the fact that it’s got to do with the router. According to the responses in community posts, everyone seems to wait for the field test of the new firmware to finish. The part that I find even more surprising is, noone knows when it will finish or when the new firmware will get updated on customers’ routers.
Is there a solution to this? Are we supposed bare with this situation because we have a yearly contract?
I’d be glad if someone can answer
Thanks
