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1

Frage

2

Antwort

3

Lösung

Router keeps restarting and getting very slow up stream
ISpoonJelly
Netzwerkforscher
Netzwerkforscher

Hello Community,

I am having trouble reaching help via phone as my German is not that good.

My internet connection keeps getting interrupted specially at night with the router just restaring randomly.

I can also ran a couple of speed tests over the course of last week and the down speed is very inconsistent (varying between 1Mpbs to 200), making all real-time applications (streaming and online games) very impractical.

The upstream speed is also consistently very low (always below 1Mbps up)

 

My original connection speeds in the contract should be 200/50 Mbps.

 

Edit @ISpoonJelly: Moved to the right board. Jens

1 Akzeptierte Lösung

Akzeptierte Lösungen
Jens
Moderator:in
Moderator:in

Hey ISpoonJelly,

 

i hire a technician for you. The appointment will be made in the near future. 🙂

 

Regards

Jens

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Lösung in ursprünglichem Beitrag anzeigen

20 Antworten 20
Jens
Moderator:in
Moderator:in

Hello ISpoonJelly,

 

are the restarts only at night almost the same time? And is the speed at that time slow or even during the day?

 

Regards

Jens

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Hello Jens,

I notice the restarts only at night because that is when I use the internet consistently for a long time, I cannot say if restarts happen during the day or not as I am mostly at work and out of my house.
Also, the restarts happen at random times and sometimes very frequent (couple of restarts in the same hour) and some days it might not happen at all.


At the time of writing this post I am getting a speedtest of (198Mbps / 9Mbps).
The down speed is mostly good I'd say (except for some lag spikes happening randomly) and the up speed is never up to standard (Which is 50Mbps).

Wallace
Ex-Moderator:in
Ex-Moderator:in

Hi,

 

I'd like to check the line. Send me your customer data (name, address, customer number, birthday) in a private message and then let me know here that you have transmitted the data.

 

Regards

Wallace

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Hello Wallace,

 

I sent you my customer data in a private message.

 

Thanks

Moni_GK
Administrator:in
Administrator:in

Hello, IspoonJelly,

 

I took a look at the connection. The errors are slightly elevated. But the connection losses are significantly increased.

Also some values on the line do not fit. Would a technician be okay for you? Please send me a phone number via PN to make an appointment.

 

Best regards

Moni

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 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!

Hi Moni_GK,

 

I have no problem with a technician, I only fear that communication will not be optimal because of my german level.

Jens
Moderator:in
Moderator:in

Hey ISpoonJelly,

 

i hire a technician for you. The appointment will be made in the near future. 🙂

 

Regards

Jens

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Thank you Jens, Moni_GK & Wallace for your help.

 

A technician was scheduled for me that replaced my router, apparently the router had a known issue and did not have any firmware updates pushed by the manufacturer.

I'll continue to monitor the state of the internet and I hope it is more stable now.

 

As for the slow upload speed I have a suspicion that my 50Mbps upload option that I subscribed to since May 2019 was never active (as my upload speed is always 12Mbps).

Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello ISpoonJelly,

 

what's the current status? Do you get the 50 MBit/s upload now?

 

Kind regards,

Claudia

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