Störungsmeldungen Internet, TV & Telefon Kabel

Red Internet & Phone 1000 Cable - Daily loss of connection
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Netzwerkforscher

Since we switched to Red Internet & Phone 1000 Cable this summer, we have experienced weekly loss of connection especially in the evening. It has since become worse to a point where we loos connection 3-4 times per day.

 

Connection is lost directly to the Vodaphone Cable router, and lasts typically from 2 -10 minutes before it is restored. Due to the short duration the connectivitiy is typically back before we get contact to Vodafone support, but this issue is really getting annoying.

 

Typical symptoms:

After connection is lost only the bottom power LED is lit.

After a bit the Internet LED starts blinking red and the second LED from the bottom starts blinking as well (see pictures below)

20191020_211121.jpg20191019_211135.jpg

After a few minutes all the LED's are lit and connection is restored until the next connectivity drop.

 

We will start logging these event in this post, when we experience them:

19th October:  3-4 times, last time at app. 21:09

20th October: 2-3 times, last time at app. 21:10

21st October: Sofar at 09:10 and at 12:10.

 

Please contact us for more information. We can provide customer number in a PM.

 

Thanks
Mads Hommelgaard

 

 

 

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28 Antworten 28
Moderator

Hey,

 

I can have a look at the connection Smiley (fröhlich) Do you send me your customer data (customer number, name, address and date of birth of the contract owner) via private message?

 

Please let me know in the article when you have sent me the data.

 

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Netzwerkforscher

Kundendaten has been sent in a PM.

 

Additional info:

I logged yesterday onto the Vodaphone router, and it looks like the router itself is periodically rebooting.

At least the uptime matched the time from the last loss of connection.

I do not know why the router is rebooting, as there is no system log available, I could find.

Thanks for taking a look.

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Netzwerkforscher

For information it just happened again today (Oct 23rd) at 18.10.

The router shows it was reset at 18.10:

Capture.PNG

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Moderator

Hi,

 

Your connection must be checked by a technician on site, as some values are outside the standard and accessibility is limited. Until you agree to a technician assignment and can you provide access to the house system?

 

Regards

Wallace

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Hi Wallace

Sure, no problem - we can have a techncian come and check the line.

Cell phone number and email on our account information is up to date for contacting us.

Thanks

 

 

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Et just happened again this evening - Vodafone Kabelrouter rebooted at 21.11:

Capture.PNG

Thanks

 

 

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Moderator

Hello famDK1,

 

I hired the technician. The colleagues from the technical department check the error and send a technician to you, if this is necessary. Otherwise it will be repaired from outside.

 

Best regards Fred

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Netzwerkforscher

Thanks for the update

I did receive yesterday evening two text messages, one with a stoerungsticket number and one saying that there was a problem on the line currently, and therefore a service visit was no longer needed. Can you please check the status?

 

BTW it happened again at 9.11 this morning (October 26th) the router rebootet:

Capture.PNG

Thanks

 

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And again on Saturday evening at 18.10 the router reboots:

Capture.PNG

Thanks

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