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Frage
Antwort
Lösung
am 12.04.2021 12:11
Hallo,
In the past 2 weeks I have many issues with my Cable Internet line, as well as my Cable TV reception (I guess these problems are related):
I have many packet loss on my Internet line, so I'm not able to conduct online meetings.
In addition, I have issues with the TV reception, especialy with CNN HD channel (it's worse during night time). The picture disappears for a few seconds, the audio gets cut off, etc.
Can you please check my line?
Gelöst! Gehe zu Lösung.
am 16.04.2021 07:23
Hello SnirG,
we here in the forum have done nothing. But the technology certainly did. Otherwise it would not look like this. Nice that it runs again without problems 🙂
Best regards Fred
am 12.04.2021 18:24
Hallo SnirG,
what speeds do you achieve and can you please make a ping plotter?
Because currently your connection looks quite good.
Best regards, Martin
am 12.04.2021 18:43
Hi Martin,
Thank you for your reply.
Yes, the speed is fine (close to 50/5 Mbps, ping to Vodafone's test server in Frankfurt is ~20 ms), but the line isn't stable.
Please see the below ping stats:
Ping statistics for 8.8.8.8:
Packets: Sent = 8915, Received = 8492, Lost = 423 (4% loss)
This suggets that there's an interference on the line (which I have in the last week or so, everytime that I'm having a video call).
Since there are also problems with the cable TV live reception on an HD channel (CNN HD), I guess these problems are related.
FYI, the TV problems mostly occur during night time, so perhaps it's related to cold temperatures or increased humidity.
am 12.04.2021 19:52
Hello SnirG,
the disturbance exists at any time of day or "only" at certain times?
Best regards, Martin
am 12.04.2021 20:44
Hi Martin,
I have issues with the Internet all the time, but as I wrote, TV reception problems occur mostly during the night.
Until 1-2 weeks ago, I didn't have any issues with my Internet, nor TV.
am 12.04.2021 21:52
Hello SnirG,
can you please send us a screenshot of the ping plotter?
Your connection is completely inconspicuous and looks great. At the moment we can't understand the problem.
Many greetings, Martin
am 12.04.2021 22:29
Hi Martin,
I attached 2 screenshots (although I'm not sure what's their purpose).
I tested it with 2 different PCs (both connected with a cable), & got the same results, so it's not a PC issue.
Again, the fact that the TV reception is also bad, shows there's an issue with the line.
am 12.04.2021 22:33
am 14.04.2021 07:22
Hey SnirG,
this are only normal tests for the ping. Please use a tracroute or the tool "pingplotter".
We want to see where the losses are coming from.
Regards
Jens
am 14.04.2021 19:42
Hi Jens,
I'm not sure if you did anything, but since today I don't have any packet loss!
I didn't reboot the modem/router, so I don't know what have changed.
If the problem returns, I'll send you the output from traceroute/PingPlotter/WinMTR.