Frage
Antwort
Lösung
am 03.02.2021 16:59
english above deutsch unten
hello community
since 27.01.21 internet outage, i have had extremely bad packet loss and a very bad download speed. i have used pingplotter for some time to get some information. it seems like the connection is lost at kabel servers. if i use my vpn, there is no packet loss problem (see pics)
can someone please check? i have pingplotter files if someone is interested.
//
hallo community
seit dem internetausfall von 27.01.21, hab ich extrem schlecht paketverlust u downloadgeschwindigkeit gehabt. ich hab schon pingplotter mehrmals benutz um infos zu generieren. es erscheint so dass der anschluss bei der kabel servers gedroppt ist. wenn ich mein vpn nutze denn ist das paket-problem verschwunden (siehe pics)
ich hab auch die pingplotter datein vorhanden falls jemanden sich interessiert.
plan: red internet and phone 1000
router: standard rentel router
connection: LAN
and with vpn // und mit vpn
Gelöst! Gehe zu Lösung.
am 23.02.2021 15:12
Hello neilltim,
I made the task for the technician, he will call you to make the appointment.
Kind regards,
Claudia
am 03.02.2021 19:28
FYI: last picture is without vpn // letztes bild ohne vpn
am 04.02.2021 09:39
wichtige infos:
> Welchen Vertrag hast Du?
Red Internet & Phone 1000 Cable
>Welches Modem/ Router nutzt Du?
kabelbox
> Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät?
leihgeraet
> Welcher Fehler tritt auf?
siehe oben
> Wie ist Dein Endgerät mit dem Modem verbunden?
LAN
> Welchen Browser verwendest Du normalerweise? (z.B. Firefox)
Firefox
> Welches Betriebssystem hast Du auf Deinem Rechner? (z.B. Windows)
windows 10
> Beginn und Zeitraum der Störung (z.B: seit Anfang April; nur am Abend)
letzte woche. eigentlich immer geschwindigkeits probleme gehabt aber das paket-problem ist neu
> Lade dazu noch einen Screenshot von den Signalwerten hoch.
> Welche Maßnahmen wurden durch die Störungshotline (erreichbar unter 0800-5266625) durchgeführt?
NA
> In welchem Bundesland wohnst Du?
Berlin
am 09.02.2021 12:53
Hi neilltim,
Do the problems only occur from a certain time onwards? Is your PC directly connected to our cable router?
Regards
Wallace
am 15.02.2021 13:53
@Wallace schrieb:Hi neilltim,
Do the problems only occur from a certain time onwards? Is your PC directly connected to our cable router?
Regards
Wallace
hello
no, it occurs all day/throught the day and has for months.
i am connected via ethernet as mentioned in the OP.
the speed is of course worse at night. packet loss is consistently bad all the time and is a relatively new problem
nb: i posted a reply last week but it has disappeared.
am 18.02.2021 09:34
Hello,
welcome to the forum, I can take a look at it. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?
Then please let me know in the post when you have sent me the data.
Regards
Tobias
am 18.02.2021 10:13
hello.
the PN is sent
thanks
am 19.02.2021 21:22
Hi neilltim,
the modem shows a lot of dropouts. I would like to get a technician to look at it on site. If that's okay with you, I still need a cell phone number so we can make an appointment.
Is the house system accessible?
Due to the current developments, we have to take certain precautions. Therefore, we need to know if there have been any symptoms in your household that could be related to Covid-19. We don't want to offend you, of course, but on the other hand we don't want to put more people at risk unnecessarily.
Kind regards
Marco
am 20.02.2021 10:37
@pRo-Marco schrieb:Hi neilltim,
the modem shows a lot of dropouts. I would like to get a technician to look at it on site. If that's okay with you, I still need a cell phone number so we can make an appointment.
Is the house system accessible?
Due to the current developments, we have to take certain precautions. Therefore, we need to know if there have been any symptoms in your household that could be related to Covid-19. We don't want to offend you, of course, but on the other hand we don't want to put more people at risk unnecessarily.
Kind regards
Marco
hello. the house is accessible. the connection unit i believe is accessible but the original technician that installed it had to visit 3 times because of a confusion about keys/access.
there is no signs of covid and i have several differnt mask types available.
i will send mobile phone number via PN
thanks
am
20.02.2021
10:38
- zuletzt bearbeitet am
23.02.2021
15:08
von
Claudia
my mobile number is ***
Community-Team: Removed phone number