Since January 17th in the morning, I have no longer phone:
- I try to call from my Vodafone line and it is not ringing on the phone that I am calling
- I try to call my Vodafone landline, it does not ring
- All the light of the Easybox that should be green are switced off
However, strangely, the Internet is working
I did the following to solve the problem/
- reset the Easybox: it solved nothing and I was not even asked to make th configuration once again
- switch on/off the Easy box
Here are the details
- Which contract do you have? (eg internet + telephone 100) : RED INTERNET AND PHONE 100 DSL
- Which modem / router do you use? (eg Hitron) : EASYBOX 804
- Do you use a loan device from us or do you have your own device ? : LOAN DEVICE
- Which error occurs? (Speed too low, Packetloss) Also send screenshots of speed tests (with date and time) and Tracerts / Pingplotter measurements at Packetloss or Ping problems: ALREADY DESCRIBED UP
- How is your terminal with the modem connected ? ( LAN, WLAN, additional router, PowerLAN 😞 I tried with LAN, WLAN, always the same
- Which browser do you normally use? (eg Firefox): GOOGLE CHROME
- Which operating system do you have on your computer? (eg Windows) WINDOWS 10
- Beginning and period of the disturbance (eg: since the beginning of April, only in the evening) 17.01.2019 and the issue is permanent
- Client number: : 001939764270
- To do this, upload a screenshot of the signal values . You can find this in the user interface of your cable router via http://kabel.box or via http://fritz.box in the Fritzbox.
- What measures were carried out by the fault hotline (available at 0800-5266625)?
IT is not possible to call the hotline because phone is not working and anyway my German is poor.
