TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
24.01.2020 00:33 - bearbeitet 24.01.2020 00:35
Since January 17th in the morning, I have no longer phone:
- I try to call from my Vodafone line and it is not ringing on the phone that I am calling
- I try to call my Vodafone landline, it does not ring
- All the light of the Easybox that should be green are switced off
However, strangely, the Internet is working
I did the following to solve the problem/
- reset the Easybox: it solved nothing and I was not even asked to make th configuration once again
- switch on/off the Easy box
Here are the details
IT is not possible to call the hotline because phone is not working and anyway my German is poor.
am 24.01.2020 13:30
Hey Volaristo,
a Reset should definitly wipe all settings. May be you did not press the resetbutton deep/long enough?
If you are still connected with the box , please open easy.box in your browser.
Login onto the box:
root
123456
Go to Settings -> Configuration -> Factory Settings -> Reset.
And please enter your modeminstallationcode again.
This should most likely fix the issue.
If its not working feel free to send me a private message.
Therefore please click on my name/avatar -> Then click on the red box on the right Side "Diesem Benutzer eine Nachricht senden".
I need your customernumber, password and your mobilenumber, in case its neccessary to open a ticket.
Best regards,
Andre
am 24.01.2020 19:10
Thank you. I followed all steps suggested but they did not solve the problem, so I am contacting you privately
am 25.01.2020 15:20
Hey volaristo,
I've recieved your private message & will reply as soon as possible.
Best regards,
Andre