TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
11.09.2019 11:34 - bearbeitet 11.09.2019 11:47
Hi,
We just moved out of our flat and move to a new flat in the same building (just 1 level upstairs). We have contacted Vodafone via e-mail and we got a response that we can just plug the router to the new flat and it should work.
Due to be busy moving and organizing stuff within a week, only this week we were able to pay attention to the router. Unfortunately, almost two weeks later, the Internet connection is still not working. The router's web page admin states that it does not really connect to your service.
This is frustrating because we might again wait for a few weeks, then technicians come in and breaks something, and then wait for a few more weeks --- we'll probably just cut the service altogether if it can ' t be fixed on your end without needing any technicians; which costs more time and money.
Gelöst! Gehe zu Lösung.
am 05.10.2019 10:18
Hello, Emmanuel-Jelome,
I see there's an appointment now. However, I also see the second contribution from you. I think it makes sense we will limit ourselves to one.
Best greetings
Moni
am 12.09.2019 10:58
Hi
Please send me your customer data (name, address, birthday, customer number) in a private message, then I'll see what I can do for you.
Contact me here when you have sent me the data.
Regards
Wallace
am 12.09.2019 14:21
Hello Wallace,
The data requested were sent. Please check.
Kind regards,
ejelome
am 13.09.2019 10:01
Hi,
I've arranged for a technician to be called in. The appointment will be made under your mobile phone number.
Regards
Wallace
24.09.2019 20:16 - bearbeitet 24.09.2019 20:18
First of all, thanks Wallace!
A technician came the other day.
Unfortunately, they wanted to drill a hole again in the new flat, since the old connection doesn't really work. We talked to the landlord the next day to get permission and he was OK with it and we can provide the landlord's number if necessary so they can confirm.
Would it be possible to re-schedule the technician to complete establishing a new connection?
am 26.09.2019 08:57
Hello Emmanuel-Jelome,
did the colleague contact you again and make a new appointment?
Best regards
Moni
am 27.09.2019 13:21
Hi Moni,
Unfortunately, no.
Nobody called afterwards.
am 28.09.2019 18:17
Hello, Emmanuel-Jelome,
I checked directly with the company. Here I have to wait for feedback.
Best regards
Moni
am 02.10.2019 20:27
Halo Moni,
No one ever called, so that's it I think.
But I thank you for helping, I think it's just time to go (and I'm not angry anymore).
Best regards,
ejelome
am 05.10.2019 10:18
Hello, Emmanuel-Jelome,
I see there's an appointment now. However, I also see the second contribution from you. I think it makes sense we will limit ourselves to one.
Best greetings
Moni