Störungsmeldungen Internet, TV & Telefon Kabel

No internet connection
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Daten-Fan

Hi,

 

We just moved out of our flat and move to a new flat in the same building (just 1 level upstairs). We have contacted Vodafone via e-mail and we got a response that we can just plug the router to the new flat and it should work.

 

Due to be busy moving and organizing stuff within a week, only this week we were able to pay attention to the router. Unfortunately, almost two weeks later, the Internet connection is still not working. The router's web page admin states that it does not really connect to your service.

 

This is frustrating because we might again wait for a few weeks, then technicians come in and breaks something, and then wait for a few more weeks --- we'll probably just cut the service altogether if it can ' t be fixed on your end without needing any technicians; which costs more time and money.

 

Some info you might need:
* Customer number:  93*******
* Contract number:  97*******
 
PS: Your UI needs a fixing, it's so frustratingly confusing, eg:
- No log in for community page (I even needed to create a new account just to post, request me to register)
- Why do you need to go to search and scroll all the way down in order to make a post (seriously?)
- And it's all in german, you might get more customers if you have at least have an english version (translation)
 
Hoping for a good outcome, apologies, just very frustrated (from a 2+ year customer).
 
Best regards,
ejelome

Edit @Emmanuel-Jelome  by Matthes (Mod): please do not post any personal customer data publicly and pay attention to choose the correct board selection, moved from "MeinVodafone, MeinKabel & E-Mail"
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3 Antworten 3
Moderator

Hi

 

Please send me your customer data (name, address, birthday, customer number) in a private message, then I'll see what I can do for you.

 

Contact me here when you have sent me the data.

 

Regards

Wallace

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Daten-Fan

Hello Wallace,

 

The data requested were sent. Please check.

 

Kind regards,

ejelome

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Moderator

Hi,

 

I've arranged for a technician to be called in. The appointment will be made under your mobile phone number.

 

Regards

Wallace

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer PN.
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