Willkommen in der Vodafone Community
We just moved out of our flat and move to a new flat in the same building (just 1 level upstairs). We have contacted Vodafone via e-mail and we got a response that we can just plug the router to the new flat and it should work.
Due to be busy moving and organizing stuff within a week, only this week we were able to pay attention to the router. Unfortunately, almost two weeks later, the Internet connection is still not working. The router's web page admin states that it does not really connect to your service.
This is frustrating because we might again wait for a few weeks, then technicians come in and breaks something, and then wait for a few more weeks --- we'll probably just cut the service altogether if it can ' t be fixed on your end without needing any technicians; which costs more time and money.
Please send me your customer data (name, address, birthday, customer number) in a private message, then I'll see what I can do for you.
Contact me here when you have sent me the data.
I've arranged for a technician to be called in. The appointment will be made under your mobile phone number.