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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 25.07.2021 22:53 - zuletzt bearbeitet am 26.07.2021 11:09 von Tina
Hello, I spent my entire day rebooting my Vodafone Station (Vodafone TG3442DE) every 30 minutes. After this amount of time (sometimes even less), i lost my internet connection, even if all the lights on the modem are white and not blinking.
This is not the first time I suffer of these kind of issues, but today it is really too much. I would pay more each month, but please solve this issue immediately.
Thank you.
DOCSIS status attached to this message.
Customer ID: ***
Address: 10317, Berlin
am 25.07.2021 22:59
am 26.07.2021 11:18
UPDATE: today i have no internet at all, not even for some minutes after rebooting the modem.
am 26.07.2021 14:55
Hello simone142,
we already have your details from an older thread. The signal values from your modem and some of the others in the building don't look good. I would like to send a technician to fix this. Can he reach you under ***823 to make an appointment? Can you grant him access to the house installation? Are there symptoms in your household that might be linked to Covid-19?
Kind regards,
Claudia
am 26.07.2021 15:40
Hello @Claudia thanks for your answer.
Yes, I totally agree on sending a technician. He can reach me through a different mobile number (I can share it with you via private message if you want). I work from home, so I can let him access to the apartment anytime. No one in the apartment has covid-19 symtomps and we're all fully vaccinated.
Best,
Simone.
am 26.07.2021 17:11
Hello simone142,
alright, please send me the mobile number via PM and reply here again :).
Kind regards
Claudia
am 26.07.2021 17:26
Great @Claudia , just sent my number via PM
am 26.07.2021 19:38
Hello simone142,
we'll try it with this number :). If you don't get a call within the next 48 hours please let us know.
Kind regards,
Claudia