I have no internet service since 29/08/2019. I already reset my Fritzbox from Vodafone several times. I've unplugged it and left it for an hour to see if that would work, but it does not.
On 30/08/2019 18:23, I called 0800 526625. I asked the customer service representative if he spoke English, and he said no. Hey, no. So, I'm starting to use Google translate my phone to slowly translate myself to get help about my internet service. Between 17: 00-19: 59. He manages to make an appointment for a technician to come visit me on 02/09/2019. The ticket number is ***. When I click the link that I received on my phone, it says "We have hired an external service provider who will contact you." And after that it says "Your order has been completed." which according to google translate. Well, I never got any contact from the technician.
I called the phone number 0800 5266625 again at 18:03 2/9/2019 to let you know no one contacted me. He said "Please call back again I do not understand." I asked him again in English "Do you have anyone who speaks English?" and he said nothing. He stayed silent on the phone. I kept saying "Hello" for a few minutes and said I knew he was still there because I could hear background voices. He refused to answer me. Seriously. What the hell child of customer service is that ?!
I've gone to vodafone store here in Kaiserslautern to ask them to help me call the customer service hotline because I have so much trouble going through the German automated phone options. They would not help me either. They said all I can do is call the number.
I had no internet for 5 days. I use TOBI on Whatsapp to get in touch with someone. Thank you, I am sending you to our service team with this request and we will contact you again via this channel. "No response since 30/08/2019.
What options do I have left?
I have no internet service since 29/08/2019. I've already reset my Fritzbox several times by Vodafone. I unplugged it and turned it off for at least an hour to see if that would work, but it does not work.
On 30/08/2019 18:23 I called 0800 526625. I asked the customer service representative if he spoke English and he said no. He said no. So I started using Google Translate on my phone to slowly translate myself and get help with my internet service. Between 17: 00-19: 59. The ticket number is ***. When I click on the link I received my phone it says "We have hired an external service provider and he wants to contact you. " And then it says, "Your order has been completed." the loud google translate says someone's logs in to and that the ticket is done. The technician never contacted me.
I called the phone number 0800 5266625 again at 18:03 2/9/2019 to let them know that no one contacted me. I asked if he spoke English, he said no. I asked if there was anyone else who could speak English. He said, "Please call back, I do not understand." I asked him again in German "Do you have someone who speaks English?" and he said nothing. He remained silent on the phone. I said hello for a few minutes and said I knew he was still there because I could hear background voices. He refused to answer me. Serious. What the hell is this for a customer service ?!
I have gone to the vodafone store here in Kaiserslautern and asked them to call the customer service hotline because of the automatic phone, they would not help me either. They said I could only call the number.
I used the phone for 5 days. I use TOBI on Whatsapp to contact someone. The last message I received was "Thank you, we want to contact you again via this channel." No answer since 30.08.2013.
What options do I have left?
Edit @Soy: Ticketnumbers deleted. Don't post this in public. Jens
