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New kabel station getting disconnected frequently
johnjamin
Netzwerkforscher

Hi, 

I am still getting both the frequent disconnections and not enough speed.

The current tests show 420 to 450. 

Please send a technician to check the connections. 

Both the disconnections and the speed problem really need to be solved. 

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johnjamin
Netzwerkforscher

Hi, 

I am still getting both the frequent disconnections and not enough speed.

The current tests show 420 to 450. 

Please send a technician to check the connections. 

Both the disconnections and the speed problem really need to be solved. 

 

In addition to that, the phone connection and data 4g+ are also horrible. I get one or a maximum 2 out of 4 antennas. 

 

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johnjamin
Netzwerkforscher

Hi

I am still getting both the frequent disconnections and not enough speed.

The current tests show 420 to 450. 

Please send a technician to check the connections. 

Both the disconnections and the speed problem really need to be solved. 

 

In addition to that, the phone connection and data 4g+ are also horrible. I get one or a maximum 2 out of 4 antennas. 

 

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johnjamin
Netzwerkforscher

Screenshot_20210825-140404_MeinVodafone.jpg

 

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Martin59
Moderator

Hello johnjamin,

 

what speeds do you achieve via LAN? W-LAN is simply subject to fluctuations and is also dependent on the end devices being able to receive the speed.

 

Best regards, Martin

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johnjamin
Netzwerkforscher

I have tested with many devices. This Include iphone 11 5g,  latest note, and laptops. All are showing similar results. 

 

Now on the lan connection, the speed is now showing 930 for download, 28 for upload, and 16 ping. 

However, the disconnection issue is still on the lan connection as well. 

 

So the low speed on wifi can it be an issue of the router? 

Disconnection both on lan and wifi is something really that still needs to be checked. 

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johnjamin
Netzwerkforscher

Eventlog 

Martin59
Moderator

Hello johnjamin,

 

there was a malfunction in the network, which caused interruptions. This was fixed around 19:30.

 

Please give the 2.4 GHz and the 5 GHz network each a separate name and password, if this has not already been done.

 

Best regards, Martin

#Stayhome und bleibt gesund
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johnjamin
Netzwerkforscher

Okay. I will try for some time and report here if it got better or not. 

 

Nevertheless, i will need a technician to visit to get a better phone reception (both data and phone call). Could you send me one? Or is this not able to be solved? 

 

The speed over the phone you see from the earlier screenshot. 

 

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Martin59
Moderator

Hello johnjamin,

 

the speed tests via W-LAN are perfectly fine. We don't hire a technician for that either, as we can only guarantee full speed via LAN.

 

Best regards, Martin

#Stayhome und bleibt gesund
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