New customer. Cannot activate EasyBox 804.

[Alex_Tar]

1. What is exactly disturbed (complete failure or speed restrictions)?
   1. Cannot activate new EasyBox 804
2. What does the fault inquiry say ?
3. Did you perform a reset using the checklist ?
   1. Reseted / restarted modem many times.
4. Only with speed problems: Have you done speedchecks? (Please do not post the ticketnumbers! We ask you if necessary by PM together with further data)
   1. Modem is not activating
5. Since when is the fault?
   1. Technicker visit was 12.11.2018.
6. Has the connection already worked?
   1. No (new customer)
7. Which hardware do you use (eg EasyBox 803 / FRITZ! Box 7490)?
   1. EasyBox 804
8. Which LED's shine on your router in which color?
   1. Internet Led is slowly blinking green
9. Are the LEDs flashing, flashing or pulsing?
   1. Internet LED is green and pulsing
10. Has there been a storm in my direct environment in the recent past?
    1. No

I'm new customer and yersterday morning I had technicker visit who connected my modem. But modem cannot be activated. During activation process (on 2-nd step) I input my InstallationCode and after 5 minutes I get message "Session Expired".

I've checked in my personal account on Vodafone.de. It says that service is activated yesterday and I can use it.

I've got into Modem admin UI. It says that there's no connection between Modem => Wodafone. It cannot get access to any DHCP or DNS servers. So it cannot get IP address. Internet LED on device is pulsing green and first activation step (when Modem checks general DSL connection) passes successfully.

Seems like connection problem between my hause and Vodafone network.

Please help as I haven't found any phone nubmer where to call in such cases.
Thank in advance.

[Jens-K]

Hi Alex_Tar,

welcome to the Vodafone Community!

Did you contact us and opened a technical ticket already?

If not, you can send me a private message by clicking my avatar -> Diesem Benutzer eine private Nachricht senden

I need your name, customer number and mobile phone number.

Regards,

Jens

[Alex_Tar · Accepted solution]

Hi, Jens-K

I've found number of technical support. Already contacted them today. They already gave me guidelines what to do.

Thank you.

[Jens-K]

Hi Alex_Tar,

thanks for your reply.

I'm glad my colleagues could help you here.

Since you have marked your thread as "solved", I'm closing it.

Regards,

Jens