New connection Easybox 804- No internet

[pacificshinde]

Hello,

I've new dsl connection ,which is showing as "Active" on My vodaone website.  The router's diagnostic page says that the DSL cable is not connected (of course it's connected).  I tried the steps from " DSL checklist", and did a hard reset. When I'm trying to activate the router, it does not detect the DSL is connected...Please help !

[pacificshinde]

My Name : Prashant Shinde

 My Customer number.  ***

My mobile number: ***

Edit: personal Data removed

[Jens-K]

Hi pcaficshinde,

welcome to the Vodafone Community!

Did you open a technical ticket already? I guess we have to order the Telekom to fix this.

If you opened the ticket my colleagues get back to you via phone or SMS.

Regards,

Jens

[pacificshinde · Accepted solution]

Thanks Vodafone Team 🙂

Technician done the magic 😛 ..and woow Internet started ...amazing speed and no issues at all !

Life is happy again :)))

Cheers !!

[Jens-K]

Hi pacificshinde,

thanks for your reply.

As the issue is solved I close this thread.

Regards,

Jens