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Network fails
Netzwerkforscher

Hi, @Jens 

 

After many attempts to fix  the issue, I came up with no solution based on your suggestions. 

 

I want to make something clear. The apartment is small, all devices lost conection to the device no matter if you are next to it, the conecction will be lost. Connecting a computer via cable is possible but not viable solution since my phone and tablet cannot be connected via ethernet cable Smiley (zwinkernd)

 

I just want my router to work as is supposed to work, and get the service im paying for and not this, when im supposed to get 200 mbps.Untitled.png

 

 

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Netzwerkforscher

Hi, @Jens 

 

One extra thing regarding direct conecction to the router via ethernet cable, it also loses connectivity.

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Moderator

Hello aRUFC,

 

thanks for your explanation.

Can we change the cablerouter? We'll send you a exchange device and you sent the old back to us.

 

Regrads

Jens

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Netzwerkforscher

@Jens  Hi !

 

Yes we can exchange the router, I send the damaged one as soon the new one arrives.

 

Only need the details for the return or should I return it to the neareast store?

 

Regards,

 

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Moderator

Hello aRUFC,

 

it's easy way. We give you a other cablerouter and after this, you sent the old one back. A post label is in the packet.

 

Regards

Jens

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Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Netzwerkforscher

@Jens Hi,

 

Just after 48 hours of use, the new router starting behaving the same way. I checked neighbors AP to see if it was a channel issue, and im using a channel that is completly free, no one is using it. 

 

Just did the normal router setup, change admin and wlan password and name.

 

At his point I started to think that the router have the worse quality ever. I have never experience such a thing. 

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Moderator

Hey,

 

well, we could try to change the device to another one, but that can be only realised with a technician. So if you want to try that just give me a go for it.

 

Regards

 

Tobias

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Netzwerkforscher

@Tobias 

 

Lets do it. I really wish it solves the issue.

 

One question anyway, why a technician is needed?

 

Regards,

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Moderator

Hey,

 

well, we just can send you a new modem (Docsis 3 modem..), not exactly another one, the technician could swap it on your side to another one Smiley (fröhlich)

 

Regards

 

Tobias

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Netzwerkforscher

@Tobias  Hi,

 

So the tecnician came with the same router I already have, I explained him why the router is shutting down one signal. He said he will communicate with the manufature of the router and left.

 

The problem with the router (model: CH7466CE) is the followin: the 2.4 Ghz signal is operating on 40 Mgz bandwitch and 5.0 on 80 Mgz. This causes the router to overheat. My first try was to shutdown the 2.4 and it worked, the 5.0 didnt went off. I have some devices that cannot use 5.0 so I downgraded the 2.4 to 20 Mgz. The problem is still there but is not so often as before. 

 

Basically the router has very bad quality and cannot handle both signals on high demand. He explained that vodafone has the fritbox that also overheats (even more) so is not a solution. 

 

I really need an stable and good conection, since my home is my workplace and this is making me lose time and money.

 

Regards,

 

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