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Netzwerkforscher

Network fails

Hi,

 

I have been dealing with this issue for quite a while. 

 

First I have the 200 package contract. Never get the speed that I pay for.

 

Second problem is, I do livestream and game but since almost one and a half months ago my network crashes every 10 min. Already tried phone support, factory reset, unplug/plug from the power outlet, the technician made me change the name of my network and channels (already did that before even calling vodafone), nothing changed. 

 

It doesnt matter if my pc is plugged directly to the router, the connection fails anyways. I have to reset everytime to have at least 1 hour of glory.

 

The support system have failed to deliver a solution to this, this is the way I make money and this issue is complicating everything.

Moderator

Re: Network fails

Hello,

 

does it occur all day or only at certain times?

 

Please send me your customer number, name, address and date of birth by private message. Please contact me here in the thread when you have sent the PM.

 

Best regards

Lars

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Netzwerkforscher

Re: Network fails

Hello @Lars,

 

Message sent.

 

It occurs all day.

 

 

Moderatorin

Re: Network fails

Hello aRUFC,

I've looked at the line and can't see anything unusual. Did you connect the PC directly to the router or do you still have hardware like a router or a switch in between? I can see that the connected device only supports 100 Mbit.

Best regards

Moni

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Netzwerkforscher

Re: Network fails

@Moni_GK

 

Hi,

 

Sorry for the late reply, I was not in Berlin. 

 

I only have a Router and 2 antenas.

 

The router is the one provided by Vodafone, how they could sell me 200 mbit service if the device only supports 100 mbit?

 

I still have the same issues, the router "Resets" (dont know how to explain it different) by itself all the time.

Moderatorin

Re: Network fails

Hello aRUFC,

 

Your connected device only supports 100 MBit/s. Have you checked the settings on your device?

 

Regards

Steffi

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Netzwerkforscher

Re: Network fails

@Steffi 

 

I have 3 laptops, 4 Smartphones and 1 tablet connected to that router via WiFi all of them with the most recent technology.  What do you mean that my device only supports 100 Mbits? 

 

What is has to be with the fact that my network is failing?

Moderatorin

Re: Network fails

Hey aRUFC,

Does the cable router restart every time the connection to the Internet is lost?

 

Regards

Steffi

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Netzwerkforscher

Re: Network fails

@Steffi

 

Hi,

 

It doesnt restarts, but the 5.0 and 2.4 frequencies dissapear (on all the devices connected), even being next to it, so is not a signal strengh issue.

Moderator

Re: Network fails

Hello aRUFC,

 

if you lost your wifi-signal about the distanz, use a repeater.

You can check the dBm (near to 0 is better).

 

Regards

Jens

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