My router doesn't work

[sandorhorvath]

Hello,
I tried yesterday to connect my router, but there was no internet, the power button led was blinking and never stopped even after waiting for more than a day. Is my contract active already? I did the activation on the Meinkabel-kundenportal yesterday.
If not can I have a technician to help?
Please note I don't speak German that's why I contacted you through email.

Edit: @sandorhorvath thread moved to right board

[pRo-Marco]

Hi sandorhorvath,

it seems like your modem does not connect to our infrastructure. Therefor a technician is needed at your place. I will order him. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[sandorhorvath]

Dear Marco - thanks for your answer and your time. I've sent you a PN with the details you requested.

Regards,

Sandor

[sandorhorvath]

Hi Marco - sent you another PN - since we don't know when we should expect the technician to arrive, if it is possible to know this in advance. Regards,
Sandor